Suzuki Way Of Life

Customer Care

Customer Care

It is our Endeavor to provide top quality services to our valued customers to their entire requirement and satisfaction, through our After Sales Network across Pakistan.

Our Dealers’ workshops with skilled manpower to serve in all major cities are equipped with state of the art latest technology, tools & equipments and technical manpower to handle conventional and Electronic Fuel Injection (EFI) system.

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Pak Suzuki's Widest Dealership Network are equipped with state of the art Latest Technology, Tools & Equipments and Technical manpower to handle conventional and Electronic Fuel Injection (EFI) system.

CNG Cylinder Testing facilitation service through Hydro Carbon Development Institute of Pakistan (HDIP).

Customer Relation Center operating 24/7 for the guidance / queries / complaints of the customers.

Workshops are equipped with Latest wheel balancing equipment & trained manpower for serving you better. Wheel balancing is important for vehicle stability. It eliminates vibrations, steering, wobbling and maintains driving comforts. ;

Our well trained dealer's technical staff use Smart Diagnostic Tool (SDT) on EFI vehicles for: Tuning and performance evaluation. Diagnosis related to Engine. Transmission & other problems.;

Workshops are equipped with Latest wheel balancing equipment & trained manpower for serving you better. Wheel balancing is important for vehicle stability. It eliminates vibrations, steering, wobbling and maintains driving comforts. ;

Modern electronic wheel alignment machines are available using laser beam for accurate alignment. Wheel alignment is necessary for every vehicle as it stabilizes the driving, minimize fuel consumption & prolongs tires life.;

Latest Enviornment friendly A/c Equipment with Gas recycling facility. ;

For checking percentage of carbon monoxide in exhausted gas and setting the engine for healthy enviornment and better performance of vehicle with fuel efficiency.;

Modern Body Shop equipment & Paint Booth for durable quality finish. ;

Modern body equipment working on scientific principals for accurate alignment. ;

Washing and service facility with advance washing equipments ensuring High quality wash with safety of hightech electronic system. ;

Pak Suzuki offers Warranty for all its products from the date of invoice as per following.

  MODEL TIME OR DISTANCE LIMIT
Warranty

Suzuki Mehran*

Suzuki Ravi*

Suzuki Bolan* / Cargo Van

Suzuki WagonR*

Suzuki Swift*

Suzuki APV*

Suzuki Jimny*

Suzuki Mega Carry

2 Years OR

40,000 kms

(whichever comes first)

Warranty

Suzuki Kizashi

Suzuki Vitara

Suzuki Ciaz

Suzuki Cultus**

3 Years OR

60,000 kms

(whichever comes first)

* 3rd & 4th year extended warranty applicable on these models which can be purchased within normal warranty period.

** 4th year extended warranty applicable on this model which can be purchased within normal warranty period.

First free service is due at 1000 Km or 1.5 months. However, this facility can be availed upto 1500 Km or 3 months whichever comes first.

The First Free Service includes items as recommended in maintenance schedule.

Second Free Service is due at 5,000 Km or 3 months. However, this facility can be availed upto 6 Months (not exceeding 5,000 Km).

The Second Free Service includes Free Inspection and Labor free service as recommended in maintenance schedule.

The vehicle maintained by Suzuki Authorized Dealers at 1,000 Km is eligible to avail 5,000 Km inspection and Labor Free Service.